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Silver

Custom Reports: IPCC express enhanced 4.0.4

When I create a report via crystal reports according to the ccmigration_09186a00804a2a4a.pdf doc that I got from Cisco, I get this error:

%CHC-LOG_SUBFAC-3-UNK:Invalid File Format | Failed to initialize report from XML report definition file. Check the log file for error 5041..

I had also a 5057 error and got past it but can't get past this one as I am not sure what it is.

Any help will be greatly appreciated.

rlp

3 REPLIES
Silver

Re: Custom Reports: IPCC express enhanced 4.0.4

Did you check if this PC has a web proxy configured? If so, add the CRS server to the exeception list.

New Member

Re: Custom Reports: IPCC express enhanced 4.0.4

Hi Randy,

Were you able to resolve the 5041 error?

Am also hitting the same issue?

can you please let me know how you resolved the issue?

many thanks.

New Member

Re: Custom Reports: IPCC express enhanced 4.0.4

Hi,

I solved the issue.

The issue was that I mentioned the Report File with underscores in the ReportName field in the Report Definition XML file.

The fix is to have the reportname field in the Report Definition XML file same as the vFileName field in the Reports Catalog File but without the underscores.

Cheers.

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