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Community Member

Customer callback feature

Does anyone what versions of IPCC Express support customer callback

For example, Customer is in queue and we give them the option to call them back after they leave their callback number?

Lots of people use Sirius/XM as the reference.

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Community Member

Re: Customer callback feature

After further research, It seems that this is possible through scripting.  It

is available from 3.5 on.  I have to figure out whether we want the cu

stomer to leave a message and we will check the message and call back or do we want the customer to

enter their digits and then when a agent is available the script will call the customer back.

Any comments about this feature/concept is greatly appreciated.

Community Member

Re: Customer callback feature

Cisco has sample scripts for the functionality that you were described with detailed step by step explanation how to use them.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/script_repository_701.zip

Regards,

Arunas

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