Does anyone what versions of IPCC Express support customer callback
For example, Customer is in queue and we give them the option to call them back after they leave their callback number?
Lots of people use Sirius/XM as the reference.
After further research, It seems that this is possible through scripting. It
is available from 3.5 on. I have to figure out whether we want the cu
stomer to leave a message and we will check the message and call back or do we want the customer to
enter their digits and then when a agent is available the script will call the customer back.
Any comments about this feature/concept is greatly appreciated.
Cisco has sample scripts for the functionality that you were described with detailed step by step explanation how to use them.