I have an installation of CRS 5.0(2)_Build064 and I'm experiencing some issues.
The first issue is that I have added a user through CallManager and on the User Configuration page, into the user, I want to select a Capability for the user and on the available capabilities I'm not getting the "Agent" as a capability. I have only "Administrator", "Supervisor" and "Reporting". I want to make this user an agent.
My other issue is that in the Control Center, Under the CRS Engine -> Manager Manager -> Application Manager is not started. This is causing my application to not function.
Finaly, I have a question. Is it possible the agent to login through the phone without using a PC?
On the 1st. is the user extension in call manager, under user. flagged with ipcc extension relationship?And I have been told that users can log in through phone w/o pc. i will try and dig that one up for you.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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