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CVP 10 with PCCE 10 fails to play wav occasionally on the first playing, and then seems fine

Hi All,

I Keep getting a strange issue.

I have a new deployment of CVP 10 and PCCE 10. All standard configuration is complete and seems fine.

But I have an issue where the gateway can’t seem to find some wav files on the first time of playing. It mainly happens while playing queue music which is split in to 30 long sec wave files (11 in total).

So for example it will fail to play music_on_hold_2.wav but phone in again and it will play music_on_hold_2.wav but then fail it music_on_hold_7.wav. Phone again and it will play music_on_hold_2.wav, music_on_hold_7.wav but fail at play music_on_hold_11.wav.

I’m wondering if I have a fetch issue from the gateway which is remote to the mediaservers and once the gateway can cache the file it will keep playing it.  But not sure how to prove this?


Thanks for any help Chris


Chris, you can do debug on



you can do debug on your gateway and check if the http request is timing out.

"debug http client error"

check for time out of http requests, then you would be easily able to point on network bandwidth or gateway resources.