The configuration described in this section has the following limitations:
The disposition of the requeried call is not correctly reported. The Redirect No Answer fieldin the agent and skill group reports do not show calls that are redirected by this mechanism.Each call that is redirected by this mechanism is counted twice, once as abandoned and onceas handled (if the call is finally handled). There are two Unified CCE TerminationCallDetailrecords for this call, one for the rerouted call (with CallDisposition 'Abandoned whileRinging', code 3) and one for the handled call with a CallDisposition depending on how thecall was finally handled. The scripting example above shows how a Peripheral Call Variablecan be used to mark and count calls Requeried because of no answer. A custom reportingtemplate can be written to report on this data."
If I'm reading this correctly, it is telling me that what I'm seeing is correct, that the termination of the requeried call is not correct, which is what I'm seeing... shame. :(
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...