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CVP 8.0 setting the RedirectingID for transfers to Connection Mailbox?

How do I get CVP 8.0 to set the correct RedirctingID for calls they want to send to a Connection 8.5 Mailbox? The RedirectingID is wrong on bad transfer. Unity always routes on the Redirecting Number.

If this was a .aef file then I UCCX/UCCE script "Call Redirect" step, Reset to "Destination "

https://supportforums.cisco.com/message/3225321#3225321

However it’s CVP and I have no idea how to fix it.

Bad Transfer

07:37:14, New Call, CalledId=7032081399,  RedirectingId=7032081438,  Origin=16,  Reason=4,  CallGuid=5B9B27B5A9294F63B88A7D679C0747CE,  CallerName=,  LastRedirectingId=7032081418,  LastRedirectingReason=4,  PortDisplayName=UNITYP01 Integration-1 Publisher-094,[Origin=Unknown],[Reason=Forward No Answer]

07:37:15, AttemptForward

07:37:15, State - AttemptForward.cde!Dummy

07:37:15, Event is [NULL]

07:37:15, PHTransfer

07:37:15, State - PHTransfer.cde!LoadInfo

07:37:15, Event is [TrueEvent]

07:37:15, PHGreeting

07:37:15, State - PHGreeting.cde!PlayGreeting

07:37:15, Call answered if needed

07:37:15, Playing greeting for Call Handler:  Opening Greeting

Good Direct Dial to Mailbox

07:38:45, New Call, CalledId=7032081399,  RedirectingId=7032081418,  Origin=16,  Reason=4,  CallGuid=AA45299F938E4383BF3523E2131C5E64,  CallerName=,  LastRedirectingId=7032081418,  LastRedirectingReason=4,  PortDisplayName=UNITYP01 Integration-1 Publisher-119,[Origin=Unknown],[Reason=Forward No Answer]

07:38:46, AttemptForward

07:38:46, State - AttemptForward.cde!Dummy

07:38:46, Event is [NULL]

07:38:46, PHTransfer

07:38:46, State - PHTransfer.cde!LoadInfo

07:38:46, Event is [TrueEvent]

07:38:46, PHGreeting

07:38:46, State - PHGreeting.cde!PlayGreeting

07:38:46, Call answered if needed

07:38:46, Playing greeting for Subscriber:  Spanish_In

1 REPLY
Green

CVP 8.0 setting the RedirectingID for transfers to Connection Ma

I don't have any issues transferring calls within an ICM script to Unity when using CVP 7.x - but I am using Unity, and not Unity Connection. Is that what you want to do (say the prompt is something like "all agents are busy. Press 1 to leave a message or stay on the line to continue to wait for an agent")?

Regards,

Geoff

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