CVP 8.5 - Post Call Survey (PCS) with Redirect No Answer (RNA)
I've been mucking around with getting Post Call Survey in CVP 8.5 and I got it working so if a call is answered by an agent and they hang up it transfers the caller to the survey correctly but it appears it does not play nice with Redirect No Answer? When a call redirects it seems to automatically trigger the post call survey and the call is no longer queued. If I turn off Post Call Survey the call flow the call RNA's fine and the caller stays in the queue.
Anyone done anything tricky to get this working? Am I missing something?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...