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New Member

CVP 8.5 Post Call Survey

Hi Everyone,

Regarding Post call survey. Each caller should be transferred to IVR survey for evaluation.

The question is after agent hang the call regardless from agent desktop or IP phone in any case will call be transferred to survey ? Or its must for agent to hang up the call from Agent desktop release button to activate transfer application?

Thanks,

Atif

Sent from Cisco Technical Support iPhone App

1 REPLY
New Member

CVP 8.5 Post Call Survey

Both should work

Thanks A lot,

Ahmed Salah

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