Actually if my all agents will busy in skillgroup. then there should be a holdmusic until no one will be free. so i want to create a script for hold music. so can i invoke that script through Run External Script in ICM
OK, but nothing could be more standard than that. Everyone has the same requirement.
Queue to Skill Group node. The "check port" is connected to a Run External Script which is a Play Media microapp (as David mentioned) with no barge-in that is set to "Interruptible". This plays a short section of queue music (a term I prefer to "hold music" since hold music comes from Call Manager).
This microapp leads to another Play Media microapp that plays "all agents are busy" - also interruptible with no barge-in.
Then use a couple of Line Connector nodes to make a nice little loop back to the first PlayMedia microapp.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.