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New Member

CVP As Gateway

I am not able to add CVP in cisco callmanger as voice gateway. I added the CVP as H.232 gateway but still the status is unknow.

Please help me out how to solve this problem. I have restart CVP and CCM but still i m getting status unknow.

I have made the route pattern xxxxx which points towards the CVP but no result.

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26 REPLIES

Re: CVP As Gateway

Hi,

It will remain unknown, don't worry.

But you can specify your route patterns with this gateway and it will work fine. Have a test by setting a route pattern with 'Gateway/Route List' pointing to CVP, issue 'ss'/'sss' command at 'VB Admin', you will see call are coming there.

Please rate if helpful.

New Member

Re: CVP As Gateway

Thanks for the reply, but still not working. When I dialed 33333 i m getting fast busy.

Though Agent phone, and gateway are in the same CSS.

When I did the ss and sss in VB admin no calls in progress, no IVR Ports active.

Re: CVP As Gateway

Hi Wasiim,

There are many reasons your IVR ports are not active. Look for this issue later, first look for whether the calls are counting by VB. Can you see any number count as 'Total Calls:' after issuing the command 'ss'? If it's still zero, then you can't reach the VB. If you think you can't reach it for permission related complexities, roll back all devices at CSS, then look for the 'Total Calls:' again. Did you configured the route pattern correctly with CVP as gateway? Do you have any firewall between CVP and CCM?

After that, your IVR ports might not be active if your VRU PIM is not active or if the link between VB and AS is down or ICM subsystem is not active. You will hear 'critical error message' if ICM returns any error.

New Member

Re: CVP As Gateway

Thanks for the reply, I think problem has resolved. I think I was using wrong CSS.

The counter in VB is increasing whenever i dial the number. I am getting this message, We are currently face the difficulties with the sites.

VRU PIM is active. only problem is now that is strange I am not able to add the CVP server in Routing Group.

In Callmanger I am not able to add CVP in routing group.

Route pattern is xxxxx and points towards the CVP Ip address.

Pleaes tell me why it is so, I had screen shot of live enviroment Callmanger where i can that CVP is added as gateway in Routing Group of Callmanger.

Re: CVP As Gateway

Hi Wasiim,

First, that 'critical error message' don't relate with the route group you are trying to configure at CCM. How many CVP with you are playing with? You don't need to configure the route group if you have a single CVP box. Can you get the 'ICM Subsystem' is up and running from Application Administration page?

Second, there should be a specific error message at voice browser window, you will find it at 'CVP Monitor' option.

Green

Re: CVP As Gateway

wasiimcisco,

Why don't you tell us what you are trying to do here?

It appears you are trying to get a CVP application to run from a call from an IP phone. Is that correct?

Do you have CVP working on calls to the gateway from the PSTN or an FXS port?

How much CVP background do you have?

Regards,

Geoff

New Member

Re: CVP As Gateway

I want to configure when user dial 33333 they heard a welcome prompt and their call transfer to ADS.

I have confiugre most of the configuration in terms of CVP and ICM PG etc. All services are up and running and now only scripting left, please help me out how to creat script in ICM.

New Member

Re: CVP As Gateway

I have only CVP server. Now at least I am able to reach ADS after dialing a DN configured in ICM Dialed Number script. After 20 seconds I am getting this Message that WE ARE HAVING TECHNICAL PROBLEM WITH SITE.

Now please let me know how to configure ICM Script that user when dial 33333 it hears the prompt and in the mean while agents

receive the call.

I dont have any GW/GK. I am using CVP as voice gateway.

All the ICM services are up and running and ICM subsystem is also up and running.

Now please guide me how to creat script, I m not familar with scripting. Please help me out.

Re: CVP As Gateway

While this error prompt is generating, it's also showing error at CVP monitor and/or at ' Router router' at your ICM router, you can guide yourself to resolve those.

Here you will find the installation and configuration guide for your guidance:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/installation/guide/ipce70ic.pdf

You will need a GK to register your CCM and CVP, otherwise calls at return path from router can't reach it's label.

Here is the ICM scripting guide with some examples at the end:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf

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