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CVP call server...do I need one for every vxml gateway?

Hi,

We're running CVP comprehensive model 8.0 with ICM 8.5. 

We currenlty have two sites (A and B), both sites have call centers and each site has:

1 PSTN gateway with a few PRIs

1 gateway running CVP (VXML broswer)

1 co-located CVP Call Server and CVP VXML Server (and media server)

and of course all the other telephony servers (CM, ROGGER,PG, CTIOS, etc)

All of our INBOUND calls get CVP treatment (contact center related calls and non-contact center related calls).

When callers call our non-contact center numbers (i.e. our main number) we play a CVP app (a menu with options). 

We are now opening a new site (I'll call it Site C) which main number routes to a CVP app hosted at site A and I was wondering if we need a local CVP Call Server/VXML Server since I want to implement CVP survivability in case the WAN goes down.

any help is appreciated.

1 REPLY
Green

Re: CVP call server...do I need one for every vxml gateway?

Certainly not. Look at a branch office deployment. Centralized CVP Call Servers, centralized CUCM, gateways with PRIs in the branch, IP phones in the branch. Survivability on both CVP and IP phones.

Regards,

Geoff

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