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New Member

CVP comprehensive question

Hi,

We are currently using CVP 4.1 with ICM 7.2 on a Comprehensive model.

The components are split across two locations based on Redundancy over WAN concept.

Both the Main and the disaster location are equipped with Call+ VXML Servers with 70 Ports. The requirement here is to route the 71st call to the VXMLserver at the disaster locations.

Can someone suggest how this can be achieved.

Thanks in advance.

5 REPLIES
Anonymous
N/A

Re: CVP comprehensive question

The VoiceXML transfers are invoked using the VoiceXML Studio's transfer element.

CVP Functional Deployment Models:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/4x/vp40func.html

Configuration and Administration Guide for Cisco Unified Customer Voice Portal:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_0/configuration/guide/cvp40cfg.pdf

New Member

Re: CVP comprehensive question

The external VXML application must not perform any call control.

New Member

Re: CVP comprehensive question

Are you using SIP or H323?

Re: CVP comprehensive question

We are using SIP

New Member

Re: CVP comprehensive question

Hello Chris,

Any help of this would be really appreciated.

Thanks

Mohsin Kazi

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