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New Member

CVP Comprehensive: SIP Service Shutting Down

Hi,

We are trying to get the CVP 4.0 comprehensive model working and we are kind of stuck at the Call Server.

We are using SIP based call control and in the CVP Call Server, have turned on SIP/IVR/ICM service. After installation and applying the licenses when we restarted the Call-Server we saw that the status was down.

On checking the logs we saw it reporting the following null pointer exception

18: 10.11.0.46: Aug 28 2007 15:13:25.844 +0400: %CVP_4_0_IVR-3-UNKNOWN_EXCEPTION: Exception encoutered during initialization: java.lang.NullPointerException (IVRSubSystem.init)

java.lang.NullPointerException

at com.cisco.cvp.ivr.IVRSubSystem.setInitialServiceState(IVRSubSystem.java:241)

at com.cisco.cvp.ivr.IVRSubSystem.init(IVRSubSystem.java:196)

at com.cisco.cvp.subsystem.BaseSubsystem.init(BaseSubsystem.java:318)

at com.cisco.cvp.central.CVPHTTPServletImpl$StartSSRunnable.run(CVPHTTPServletImpl.java:678)

at java.lang.Thread.run(Unknown Source)

[id:3012]

19: 10.11.0.46: Aug 28 2007 15:13:25.844 +0400: %CVP_4_0_IVR-1-STATE_CHANGED: IVR subsystem state changed. New state: Disabled. Cause: Error encountered during initialization [id:3002]

32: 10.11.0.46: Aug 28 2007 15:13:26.172 +0400: %CVP_4_0_SIP-3-SIP_INTERNAL_ERROR: java.lang.NullPointerException [id:5005]

34: 10.11.0.46: Aug 28 2007 15:13:26.172 +0400: %CVP_4_0_SIP-3-SIP_INFO: Shutting down B2BUA, forced=false [id:5000]

35: 10.11.0.46: Aug 28 2007 15:13:26.172 +0400: %CVP_4_0_SIP-3-SIP_INFO: B2BUA is shut down. [id:5000]

I hopw somebody can help us as to how to rectify this error and get the SIP service up.

Thanks

Gokul

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: CVP Comprehensive: SIP Service Shutting Down

Gokul,

This appears to be a known defect that was present in CVP 4.0(1) and fixed in the CVP 4.0(1)SR1 patch. I would attempt upgrading the CVP installation to either CVP 4.0(1)SR1 or the newer CVP 4.0(2)MR upgrade patch.

Thanks,

Seth

4 REPLIES
New Member

Re: CVP Comprehensive: SIP Service Shutting Down

Gokul,

What version of the CVP 4.0 train are you currently using -- CVP 4.0(1), CVP 4.0(1)SR1, or CVP 4.0(2)MR?

Thanks,

Seth

New Member

Re: CVP Comprehensive: SIP Service Shutting Down

Hi Seth,

It is 4.0(1)

Gokul

New Member

Re: CVP Comprehensive: SIP Service Shutting Down

Gokul,

This appears to be a known defect that was present in CVP 4.0(1) and fixed in the CVP 4.0(1)SR1 patch. I would attempt upgrading the CVP installation to either CVP 4.0(1)SR1 or the newer CVP 4.0(2)MR upgrade patch.

Thanks,

Seth

New Member

Re: CVP Comprehensive: SIP Service Shutting Down

Hi Seth,

We did as you suggested and upgraded to 4.0(2) and it works like a charm. I believe we were hitting Bug ID CSCsh05371. Now that we put the latest version, it works fine.

Thanks a lot for all the help

Gokul

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