Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CVP error logs

Hi ,

I have attached CVP error logs below. Kindly let me know whether thisis seriuos one.

Error Message1: SIP_INTERNAL_ERROR

Error.2009-09-26.00.log(9): 67032121: 172.30.17.84: Sep 26 2009 04:36:15.797 +0530: %CVP_7_0_SIP-3-SIP_INTERNAL_ERROR: SIP Leg not found for CONNECT message, not handling it - >>HEADERS: (JMSType)=MsgBus:CONNECT (JMSDestination)=Topic(CVP.ICM.CC.RESP.SYS_SIP2) (JMSTimestamp)=1253919975797 (ServerID)=SRBLR02IND1CVP2.SYS_ICM2:ICM:ICM2:SRBLR02IND1CVP2.MsgBus002 >>BODY: callguid=6D182B55A95E11DEB66700235EFE8A00 floatingvars=>>HEADERS: (JMSType)=MsgBus:FLOATINGVARS >>BODY: callvars=[Ljava.lang.String;@53f54b user.microapp.caller_input=T user.microapp.app_media_lib=.. user.microapp.media_server=http://172.30.17.84:7000/CVP user.media.id=6D182B55A95E11DEB66700235EFE8A00 user.microapp.FromExtVXML=[Ljava.lang.String;@d4055 user.microapp.error_code=0 user.microapp.ToExtVXML=[Ljava.lang.String;@1faa0fd user.microapp.UseVXMLParams=N >>STATE: isTabular=false isWriteable=true cursor=-1 dnis=5510 version=CVP_7_0 labeltype=1 label=12805 calllegid=6D1963A5-A95E11DE-8D6FC1C1-5EE9A223 >>STATE: isTabular=false isWriteable=false cursor=-1 [id:5005]

Error Message2: CALL_ERROR--->VoiceXML scripts fail with a CALL_ERROR error message:

Error.2009-09-26.00.log(88): 22874064: 172.30.17.84: Sep 26 2009 08:52:15.929 +0530: %CVP_7_0_IVR-3-CALL_ERROR: Removing CALLGUID: 9F1FEE82A98211DE808100235EFE8A00 DNIS=22888888888810529 due to exception in CallNewHandler. (Client: 172.30.17.92) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { CALL_ID=9F1FEE82A98211DE808100235EFE8A00, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=22888888888810529, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:9469061882@172.30.17.84:5060 } [id:3023]

Error Message3: CALL_TIMED_OUT --->Time out between ICM and VXML gateway:

Error.2009-09-26.00.log(521): 23420777: 172.30.17.84: Sep 26 2009 16:50:46.968 +0530: %CVP_7_0_IVR-3-CALL_TIMED_OUT: Removing CALLGUID: 62582472A9C511DE835D001F9E1E4E40 Timed out waiting for instructions from ICM Subsystem. (Client: 172.30.17.91, Timeout: 5s) HTTP req: { CALL_ID=62582472A9C511DE835D001F9E1E4E40, MSG_TYPE=CALL_RESULT, FROM_EXTVXML2=XFER_008|NA|AtmCardInfo, FROM_EXTVXML1=NA|NA|NA|SBI_CVP, CALLCED=T, FROM_EXTVXML0=HIN|AtmCardInfo|001|N|N, CALL_SEQ_NUM=1, ERROR_CODE=NONE(0) } [id:3015]

Thanks

Krishna Mohan

3 REPLIES

Re: CVP error logs

Hi Krishna,

There are couple of errors, related to sip, VXML deployed application and in ICM scripting. you can check the number of failed calls in related ICM script on (Send to VRU node).

Regards,

Muhammad Amir Raza

Cisco Employee

Re: CVP error logs

Hi,

call timed out and ICM tried to clear the dialogue, this caused the last two errors reported, need to figureout the reason for the call to fail, VXML requests should never end up with ICM trying to clear the call out.

Regards,

Riccardo

Green

Re: CVP error logs

Looks a bit like your problem is in your CVP VXML (ex Audium) application. Are normal CVP calls into a simple PM microapp working?

Regards,

Geoff

2119
Views
0
Helpful
3
Replies
CreatePlease login to create content