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CVP-ICM / Error due to exception in CallNewHandler

Hello,

We have installed a new platform with UCCE / CVP 8.5.3

In most of cases, call flow is working fine. We noticed for a few calls, execptions when sending call to VRU in ICM.

due to exception in CallNewHandler

6603  60500: 10.52.132.72: Jan 16 2012 15:37:52.264 +0100: %CVP_8_5_IVR-3-CALL_ERROR:  Removing CALLGUID: A732F50000010000000027EA0BFA850A DNIS=7005700040212348 due to exception in CallNewHandler. (Client: 10.133.250.6) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { CALL_ID=A732F50000010000000027EA0BFA850A, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=7005700040212348, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:74026539@10.52.132.72:5060 } [id:3023]

Does anyone knows how should I understand this message ?

David

1 REPLY

CVP-ICM / Error due to exception in CallNewHandler

It would appear that an incoming call or actually HTTP received was received with a DNIS of 7005700040212348. Do you have such a Dialed Number on UCCE ? I would assume not ?

You can check the Router Log Viewer on an Admin Workstation for some further clarification. But you probably want to understand better what exactly 7005700040212348 is supposed to be ? Maybe a VRU label where you're not stripping the right amount of digits ? And what is 10.133.250.6 ?

Cheers,

Kris

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