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CVP + ICM + Incomming IP call + Agents using VTA

Hello fellas

We are having this scenario:

Incoming IP calls from IPphones with VTA arrive to CVP Comprehensive deployment; they trigger a script that checks agent status and transfers them to an agent with VTA attached.

Calls go through only with audio and are terminated after about 10 seconds. If we take the VTA out of the picture, transfers happen without issues.

Seems that there are some issues with H.323 capabilities negotiation...

Have you ever had this scenario?

Please share any advise/thoughts.

Thnx in advance

Xabier

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Re: CVP + ICM + Incomming IP call + Agents using VTA

The role of the VTA is to make an H.320 room system appear as an H.323 terminal on the LAN. The VTA provides the room system with an IP address, an alias, protocol translation, registration with a gatekeeper, and protocol translation.Refer URL

http://www.cisco.com/en/US/products/hw/video/ps1870/products_user_guide_chapter09186a008007d154.html#wp1023612

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