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CVP Inbound caller ID

We just upgraded from ICM/CVP 7 to 9.x.

When we set this up all calls from CVP said something like from cvp 7.0.0.0.0.0 and showed caller ID info.

Our partner changed something to make this appear as External Caller.

Well it is doing same thing now and I can not find where they changed that.

Any ideas?

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