For the calls that are in CVP, you need either self-service or queue & transfer port licenses, depending on whether they are doing ASR/TTS/VXMLServer or not, respectively. For the calls that you have hook-flashed out to Norel agents, you don't need CVP licenses, since they are no longer under CVP's control. I'm not sure what ICM licenses you need.
However I have to warn you - we have had serious difficulties with hook-flash transfers to a PBX. There are limitations and incompatibilities in the types of T1/E1 signalling supported, and the duration of the flash, both on the gateways and on the PBX, as well as the ability to receive and handle translation route DNIS's in the PBX. Unless you've actually tried this and you know it works, I would strongly recommend you change the architecture to put CVP's gateways out front, with TDM egress ports to the PBX.
Are there any other techniques folk have used to stop the tromboning to the Nortel in the architecture described. The addition of extra gateways would make the solution probably to expensive against others.
I don't know what country this customer is in, but I suspect it's not in one where *8 take-back-and-transfer is supported. That would be one solution. You might also consider that with the new 5400XM and 5350XM gateways, the cost of tromboning, though not cheap by any means, has come down significantly. If you split the VXML from the ingress gateways, and put a lot of TDM circuits on the ingress/egress gateways and none on the VXML gateways, the price point might not be so bad.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...