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CVP Migration

Hi

I would like to migrate third party IP-IVR to CVP 7.0.2. Currently, it is integrated with CUCM 6.1.5 and ICM 7.5.2. Site has multiple gateways controlled by MGCP. I will be adding new VXML gateway. All the calls to contact center are routed via Route Point to ICM. In the migration, i will be using CVP 7.0.2, SIP PROXY as well. I would like if anybody has done any similiar migration to CVP and what steps to carry out for smooth migration.

Thanks in advance..

1 REPLY
Green

Re: CVP Migration

Your first step is to have a plan for those MGCP gateways. The SRND states that MGCP and H.323 can be on the one box, as long as H.323 controls the trunks for CVP calls. MGCP is enabled per voice port. Once configured, that port must always be under the control of MGCP. If there was a separate port without MGCP enabled, calls coming in that port could be routed by normal dial peers and could be handled by CVP.

I was not sure what you meant by saying you would be adding a VXML gateway.

Regards,

Geoff

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