So do you have ICM dialed Number created and handling call flow using ICM script, or Directly routing 1099 to CUCM trunk using CVP static routes.
i think you have static route point 1099 to CUCM, and through CUCM its going to Nice.if this is the case, it will not work.
Post call survey is designed to Work with UCCE, after agent hangs up, the call will be routed to another UCCE DN to get the survey treatment. and CVP will issue route request through PG on this another configured DN.
if you directly send it through CVP static routes, you are By passing UCCE and things will start to breakdown here. and that where you see B2N UA error. B2Bua is nothing but for every request that comes to CVP, CVP has to route it to proper place (VXML gateway port, Agent etc) so it relies on UCCE labels for this. and if it sees some error in routing this requests, it throws B2BUA errors.
so i think you create ICM(CVP RC) Dialed Number which matches to survey Dialed Number, Schedule a routing script and treat your call for survey using that script.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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