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New Member

CVP Post Call Survey (B2BUA is not configured with a Post Call Survey dialed number)

 

Hi 

Have issue with post call survey. Enabled the variable along with DN mapping from CVP defining survey number under 'dialed number patter'.

gone through below link & updated the sip properties with post call survey DN as mentioned in below link.

https://supportforums.cisco.com/discussion/12075991/cvp-post-call-survey-b2bua-not-configured-post-call-survey-dialed-number

 

However , i still have the issue. Verified the call server log 'there is no trigger observed for the survey DN' .after the agent disconnects the call.

Not sure , if there is any other config is involved Other then defining the survey DN for the Main incoming number.

Does PG cycle is required after adding survey variable ???

I would appreciate any thoughts to overcome this. 

 

Regards

8 REPLIES

few points to check:--> after

few points to check:

--> after mapping survey DN to incoming DN, did you do save and deploy of CVP Call server? (you have to do that to update configuration)

--> do you ICM Dialed Number created ? if yes did you schedule a script? if yes, do you see call hitting to that script?

 

--> also please post full call server logs(not only error file)

 

regards

Chintan

New Member

Pilot incoming tollfree DN is

Pilot incoming tollfree DN is mapped to survey DN (1099). 

Survey DN (1099) is routed back to a pattern in CUCM (cucm--->sip trunk--->Nice)

Enclosed the logs : 

After agent disconnects the call , ICM is sending , called_party_disconnected & deleting ICM_dialogue.

In Call server also , we see B2BUA is not configured.

 

 

 

New Member

Since we do not have proxy ,

Since we do not have proxy , we have not unchecked the option " override system dialed number pattern" .

Should it work ?? or . i understand as par config it was suppose to unchecked but i didnt since i need the static routes.

 

If we look at the log we see

If we look at the log we see below:

CVP.2014-10-20.00.log(4657): 117780: 10.128.35.44: Oct 20 2014 11:03:42.567 +0530: %CVP_9_0_ICM-7-CALL:  {Thrd=pool-1-thread-393-ICM-42621} CALLGUID = A6D8718000010000000040092323800A, DLGID = 4931 [SIP_LEG] - Publishing ,, [ICM_NEW_CALL],   dialogueId=4931,   sendSeqNo=1,   trunkGroupId=100,   trunkNumber=0,   serviceId=1,   dialedNumber=1099,   uui=,   callguid=A6D8718000010000000040092323800A,   rckey=,   rcday=,   rcseq=,   location=,   locationpkid=,   pstntrunkgroupid=10.128.35.35 ,   pstntrunkgroupchannelnum=2147483647,   sipheader=,   CallContext:,     user.media.id: A6D8718000010000000040092323800A,     user.cvp_server_info: 10.128.35.44,, LEGID = a6d87180-44419eb8-400a-2323800a, DNIS = 1099, ANI = 1012  
CVP.2014-10-20.00.log(4658): 117781: 10.128.35.44: Oct 20 2014 11:03:42.567 +0530: %CVP_9_0_ICM-7-CALL:  {Thrd=pool-1-thread-425-ICM-42622} CALLGUID = A6D8718000010000000040092323800A, DLGID = 4931 [SIP_LEG] - Processing ,, [ICM_DIALOGUE_FAILURE_EVENT],   dialogueId=4931,   sendSeqNo=1,   errorCode = E_INVALID_DIALED_NUMBER

 

the above says, Invalid dialed number from ICM.

So do you have ICM dialed Number created and handling call flow using ICM script, or Directly routing 1099 to CUCM trunk using CVP static routes.

 

i think you have static route point 1099 to CUCM, and through CUCM its going to Nice.if this is the case, it will not work.

Post call survey is designed to Work with UCCE, after agent hangs up, the call will be routed to another UCCE DN to get the survey treatment. and CVP will issue route request through PG on this another configured DN.

if you directly send it through CVP static routes, you are By passing UCCE and things will start to breakdown here. and that where you see B2N UA error. B2Bua is nothing but for every request that comes to CVP, CVP has to route it to proper place (VXML gateway port, Agent etc) so it relies on UCCE labels for this. and if it sees some error in routing this requests, it throws B2BUA errors.

so i think you create ICM(CVP RC) Dialed Number which matches to survey Dialed Number, Schedule a routing script and treat your call for survey using that script.

 

Regards

Chintan

 

New Member

Currently we have this

Currently we have this working on another setup ... their we have proxy whihc is letting us to perform the said call flow.

 

However as you said , Survey DN  was not defined in ICM & has been taken care... of the "E_INVALID_DIALED_NUMBER"  error.

 

 

You can take help of the ICM

You can take help of the ICM to send label back to CVP, for the defined survey DN. May be that will work.

New Member

Issue is now resolved.As we

Issue is now resolved.

As we are using the " override system dialed number pattern" option , survey DN was not in effect . Hence we have defined same survey DN's in the SIP tab .

Thank you all...

New Member

Currently we have this

Currently we have this working on another setup ... their we have proxy whihc is letting us to perform the said call flow.

 

However as you said , Survey DN  was not defined in ICM & has been taken care... of the "E_INVALID_DIALED_NUMBER"  error.

I will keep this thread posted .. if i get any work around.

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