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CVP Prompts are being played back in an unusual manner

arjunkumar.r
Level 4
Level 4

‎08-25-2008 09:45 AM - edited ‎03-14-2019 02:46 AM

Hi,

When I dial the Pilot number the voice prompts from the gateway are being played in an unusual manner and the prompts are broken up and the sounds as if it's stuck. i checked the Codec,memory cache in gateway, and also the actual prompts everything si perfect. Still the voice is choppy. My environment is CVP comprehensive,with ICM 7.2.4, CVP 7.0 and CCM6.1 and 2811 voice gateway. Can somebody help me with troubleshotting this.....?

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pantinor
Level 1
Level 1

‎08-25-2008 12:10 PM

Before I direct you for getting assistance from the gateway team I would recommend one thing.

Try reloading/rebooting the gateway. :)

Whenever we have seen choppy audio with TDM calls in our lab in the past it happened a few times, we have reloaded and it went away. unfortunately, we could never find a particular fix for it.

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david.macias
VIP
VIP
In response to pantinor

‎08-25-2008 12:13 PM

How big are your prompts? I've noticed this issue during heavy network usage and prompts being too big.

david

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arjunkumar.r
Level 4
Level 4
In response to david.macias

‎09-03-2008 07:49 AM

thanks for the reply david...the issue is resolved and it regards to the cpu usage of the cvp and call manager

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