I have SIP based CVP comprehensive call flow with 3 sig digits. Calls from PSTN comes with 10 digit DNIS and adding 3 sig digit before sending the call to CVP. CVP VRU label is 10 digit long and CVP ICM DNIS length is set to 13. This works fine for all the coming from PSTN.
But the call orginating from CUCM(CTI RP) was not worknig with the same same set up until I change the CUCM VRU label to 7 digit. The problem with 10 digit VRU labl for CUCM routing client was when the call is coming to CVP, it was not geting the right corelation id of the call. After changing CUCM VRU lable to 7 digit, the calls works fine.
But I just want to make sure this is the right way to do this as my CUCM vru label is 7 digit and CVP is 10 digit now.
I have the same setup as you mentioned. After adding the site code (3 sig digit) the call is sending from CUCM to CVP. But I wasn't geting the correlation id right in CVP then. But after changing the cucm vru label to 7 digit it starts working. Just wondering whether this is the right way to do this.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...