Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

CVP Standalone outbound w/o ICM/ICM Outbound Dialer??

Hey guys,

We have a client with a CVP standalone environment (right from a Cisco VG to CVP via SIP). The client has CVP's outbound feature, and wants to use it to make a simple outbound call to it's subscribers with a single DTMF-based question. Simple enough.

Cisco has a good overview of CVP's Standalone outbound feature over at:;jsessionid=37D7393F27CE42110D0381AAD71066ED.liferay-portal1?p_p_id=19&p_p_lifecycle=1&p_p_state=exclusive&p_p_mode=view&p_p_col_id=column-1&p_p_col_count=1&_19_struts_action=%2Fmessage_boards%2Fget_message_at...

We'd like to initiate the outbound calls without having to add ICM and the ICM outbound dialer to this engagement. Does anyone have experience with doing this?

My question is: what's the best way to kick off the CVP Studio script with the Makecall element in it in the first place? The first thought is some middleware or a cron-based script that will do the necessary datadips on our end (to qualify if a call should be made) and if so, use a command-line SIP client like sipp to make a SIP call to the VXML gateway, which will call into the script with the Makecall element on it.

This should work, but if Cisco has a built-in way that someone knows of, please let us know.


Everyone's tags (3)

CVP Standalone outbound w/o ICM/ICM Outbound Dialer??

The CVP VXML Standalone environment does not use SIP.

If you took Paul Tindall's ideas and made this into a solution you would have no support unless you had a Cisco Developer's Contract (typcailly $25k pa), and even then, I'm not sure what the agreement would be.

You would not need to make a SIP call because you would not use two gateways like he shows - just the one combined gateway. But you would need to build a complete supporting structure for the database, the campaign management, dealing with retries - and what about answering machine detection and so on.

The alternative: UCCE ($15k) with (say) 10 Dialer Ports ($6k) + CUCM pub-sub pair with small licencing ($15k) - you've already paid for the VXML ports and may be able to migrate these to comprehensive. A few servers - say $30k. VMware $2k.



CreatePlease to create content