CVP transfer out of call center preserving original calling number/ANI
Hello everyone. I have a question about how to preserve the original calling number (customer number) when transferring out of call center. The system is UCCE 8 with CAD. After agent talks to the caller he might need to transfer the call to outside of the call center (or the enterprise), another toll free number. We need the other toll free system to be able to get the original caller number. I understand that with CAD direct transfering out the orignal ANI cannot be carried along. So how can we do this, with CVP? Thanks a lot.
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