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CVP transfer using CTI Route Point access fails

We use CTI route points which to transfer calls to outside partner numbers. This is done for reporting. The routing ICM 7.1/IPCC script uses CVP 4.X to transfer the call. Agents use the route point to transfer callers to these partner numbers. The transfer fails giving dead air sometimes. A reset fixes the issue. Sometimes a dis-associate and re-associate with the ccm jtapi pguser fixes the issue. How do we fix this sporadic issue? What do you recommend to trace these calls?

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Re: CVP transfer using CTI Route Point access fails

If it works, then fails at times, I would look into making sure you have the latest Cisco patches for all components.

david

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