Has anyone ever used IP instead of TDM to deliver the calls coming out of CVP to an ACD (in our case Avaya)? If so, how do you do it? Do you have to have IP "trunks" between the 5400 and the ACD? If not, would we connect the 5350's (VXML Gateway) to the ACD instead? Either way, how do you write the ICM script that does the transfer - Label? Translation Route? We currently use a "transfer-connect" with AT&T to trasnfer calls from CVP to the ACD. The Label must contain "DTMF*8,,<TFN>" to do so. Would there be some other leading protocol specified to send the calls IP?
Thanx for any info anyone can provide. If you don't know, can you tell me where to look?
The Cisco Customer Voice Portal (CVP) is a web-based platform that provides carrier-class interactive voice response (IVR) and IP switching services on Voice over IP (VoIP) networks. Refer URL for more information
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.