CVP TTS not working if ASR enables

[castrillor]

Hi all,

We have an UCCE 11 with CVP deployment using Nuance as ASR/TTS. We have a testing purposes script that is able to "read" TTS without problems (for example with M microapp, providing inline_tts var).

The problem is that if ASR is enabled in the script (by changing input_type var from "D" to "B") TTS stops working (or at least is is not heard).

ASR seems to be working ok. I do not see any error in CVP or Nuance logs.

Any ideas?

Thanks and regards

[Chintan Gajjar]

Try defining inline grammar with user.microapp.grammar_choices , and see if it helps.

[castrillor]

Hi Thanks for your answer.

How should it be done? user.microapp.grammar_choices=digits?

Thanks and regards

[Chintan Gajjar]

user.microapp.grammar_choices= "Sales/ Customer Service/ Help Desk"

[castrillor]

Thanks, 

But it didn´t fix the issue. Any other idea?

Thanks

[Chintan Gajjar]

can you attach CVP logs covering the issue, i may try to look whats happening.

[castrillor]

Hi Chintan,

Thanks for your answer. Find attached log files.

Call was done at 13:22 (there may be some previous calls that have nothing to do with the issue)

Thanks and regards.

[boyd.lynn]

Did you ever find the solution to this problem?