CVP VXML Server encountered an Application Hangup error

[lohjintiam]

Hi all,

Appreciate your help to point me to the right direction in troubleshooting this issue. I'm currently seeing a lot of this error in my CVP error log

UCCE v9

CVP v9

%CVP_9_0_IVR-3-CALL_ERROR:  CALLGUID=F9CF4285ED0D11E28E36FC9947F72760 DNIS=81111111118346 CVP VXML Server encountered an Application Hangup error - URL: http://<hostname>/CVP//en-us/../Server?_dnis=xxxx&IVRSelection=xxxx&application=Call_Back&callid=F9CF4285ED0D11E28E36FC9947F72760&_ani=<customernum>&CVP_Call_ID=F9CF4285ED0D11E28E36FC9947F72760 (Client: 1<ipaddress>) [id:3023]

%CVP_9_0_IVR-3-CALL_ERROR:  RunScript Error from <ipaddress> [CVP_APP_HANGUP(42)] CALLGUID: F9CF4285ED0D11E28E36FC9947F72760 DNIS=81111111118346 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]

Is it got to do with the call flow not clearing the call correctly for certain scenario / some other CVP issue?

Thanks!

-JT-

[david.macias]

Does this happen on all applications or just this Call_Back application?  Can you reproduce it?

david

[lohjintiam]

Hi David,

Based on the activity log for this VXML application

a) call entered CVP 0758 to VXML application A

b) call was queued (back to ICM) to agent at 0800

c) another VXML application CB is triggered

In my VXML application CB it will either end with HangUp element / send the call back to ICM. Need to capture the activitylog for this app to reconfirm oexact branch it exit.

Thanks!

-JT-

[shaheeramunir]

Were you able to resolve this issue?