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New Member

CVP VXML Server encountered an Application Hangup error

Hi all,

Appreciate your help to point me to the right direction in troubleshooting this issue. I'm currently seeing a lot of this error in my CVP error log

UCCE v9

CVP v9

%CVP_9_0_IVR-3-CALL_ERROR:  CALLGUID=F9CF4285ED0D11E28E36FC9947F72760 DNIS=81111111118346 CVP VXML Server encountered an Application Hangup error - URL: http://<hostname>/CVP//en-us/../Server?_dnis=xxxx&IVRSelection=xxxx&application=Call_Back&callid=F9CF4285ED0D11E28E36FC9947F72760&_ani=<customernum>&CVP_Call_ID=F9CF4285ED0D11E28E36FC9947F72760 (Client: 1<ipaddress>) [id:3023]

%CVP_9_0_IVR-3-CALL_ERROR:  RunScript Error from <ipaddress> [CVP_APP_HANGUP(42)] CALLGUID: F9CF4285ED0D11E28E36FC9947F72760 DNIS=81111111118346 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]

Is it got to do with the call flow not clearing the call correctly for certain scenario / some other CVP issue?

Thanks!

-JT-

3 REPLIES

CVP VXML Server encountered an Application Hangup error

Does this happen on all applications or just this Call_Back application?  Can you reproduce it?

david

New Member

CVP VXML Server encountered an Application Hangup error

Hi David,

Based on the activity log for this VXML application

a) call entered CVP 0758 to VXML application A

b) call was queued (back to ICM) to agent at 0800

c) another VXML application CB is triggered

In my VXML application CB it will either end with HangUp element / send the call back to ICM. Need to capture the activitylog for this app to reconfirm oexact branch it exit.

Thanks!

-JT-

New Member

Were you able to resolve this

Were you able to resolve this issue?

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