Recently we have implemented the ICM 7.5 with CUCM 7.1 and CVP 7.0(2). We have encountered strange problem whereby the VXML Server service in the CVP server (Call Server co-resident with VXML Server) terrminated intermittently. This problem happens even where the call volume to the hotline is low. However it happens more often when there is an influx of call volume.
Has opened a TAC case and the TAC has mentioned that it could be due to the hardware issue. We are using MCS-7845-I3-CCE1 for the CVP server. However, according to the TAC, the supported hardware based on the latest CVP BOM 7.0(2) are:
But before implementing the system, we have gone through the CVP BOM released at that point of time and it stated that MCS-7845-I3-CCE1 was supported.
Anyone has encountered the similar problem? Is it really due to the hardware issue? Appreciate any advice and reply. Thanks in advanced.
Re: CVP VXML Server Service Terminated Intermittently
We had a thread on this recently. If you run the VXML server from the command line, it never stops. If you run it as a service, it stops after an hour. It was fixed by an Engineering Special which upgraded the JRE or JDK (can't quite recall) to 1.5_19 (I think). Search here for the thread.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...