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Community Member

CVP Warm Transfer wrong codec

I currently have a deployment of CVP and I am running into a couple issues with subsequent transfers.

I have configured CVP with LBCAC Queue at Edge.

I have distributed PSTN/VXML Gateways (15.1(3)T) and IP Phones on each site

G729 Codec between sites

G711 between sites and the SIP Trunk to CVP.

When a call comes to VGW1 and reach an agent in the same site : codec G711 (OK)

When a call comes to VGW1 and reach an agent on a different site : codec G729 (OK)

When an agent from one site do a CTIOS Warm Transfer to the queue and reach an agent on different site it always use G711 instead of G729.

Has anyone had any similar issues ?

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