Has anyone run into the issue with CVP 7.0.2 and Sigdigits when trying to use TNT or any transfer for that matter. When I send a label from ICM to transfer the call it always appends the tech prefix on the call even though the number is not the VRU label. Since my ingress gateway is not my pstn gateway all my outbound calls are routing to my VXML gateway. Anyone have a workaround for this? I found this bug that says this is a problem but has no workaround. CSCsx54305
I hate to tell you but not supporting TNT when using Sigdigits is a very big problem. The SRND says that using Sigdigits is a preferred method of routing calls to VXML gateways that are not also the PSTN gateway. Allot of people do this now. Especially in a large centralized call center. These call centers also utilize TNT which is a common feature that has been around for a long time. Why would you remove support for this?
I did however find an ES that does allow TNT to work with Sigdigits.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...