We planned to migrate call center platforms to IPCC/CVP Enterprise and do a lab demo for end users. The IVR functions of CVP work greatly (through microapp), but when doing agent transfer, call is stuck. From CVP application server log, I can see the label (agent extension) is returned, but CVP doesn't where to send the call, giving "unable to transfer call to extension: 3001". In our lab configuration, we don't have gatekeeper which could help to identify CCM to send the call. Is it any way around to do agent transfer without gatekeeper? By the way, CVP/voice browser had been configured in CCM as H323 GW, but this obviously is not enough.
From CVP Configuration and administration guide, it has non-gatekeeper example, but it only shows gateway configuration, but no CVP configuration for CCM.
CVP does always require a gatekeeper in order to do transfers. The only part of a CVP implementation where gatekeeper is optional is exactly the part you saw documented: calls coming in to the ingress gateway and being sent directly to CVP without a RAS lookup.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...