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Bronze

CVP31 drops calls

Getting following messages when call is delivered to CVP.

16:37:29 Trace: 00000013: CALLFLOW: New call: From IP address=10.241.144.254 ANI= To DNIS=15515559100 : DNIS = 15515559100 : CID = d47c7168-c338-11d6-8020-000f90e7bf90

16:37:29 Trace: 00000013: CALLFLOW: Call ended : DNIS = 15515559100 : CID = d47c7168-c338-11d6-8020-000f90e7bf90

This is a new install. Am I missing anything in config? I don't think CVP even tries to talk to ICM. Don't see any activity on CVP PG. What would be the next troubleshooting step?

Thanks.

5 REPLIES
Anonymous
N/A

Re: CVP31 drops calls

Confirm the user has CTI use enabled checked and an ICD extension selected Confirm that the phone is associated with the rmuser. If both all of these are configured successfully, unassociate the phone from the rmuser and then reassociate it

Blue

Re: CVP31 drops calls

Can you post your gateway and gatekeeper config?

adignan - berbee

New Member

Re: CVP31 drops calls

Post your voice browser traces

Cisco Employee

Re: CVP31 drops calls

Hi,

Is your VRU pim active?

Regards,

Hady

New Member

Re: CVP31 drops calls

I dont see your VB making an HTTP request to AppServer. Can you see some activity on your App server?

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