Data difference between Supervisor Desktop and Database
Three part question regarding UCCX 8.5
Does anyone know why there could be a data lag/difference between information that is seen on the Supervisor Desktop and the data in the actual database? I am specifically talking about AgentStateDetail. It seems like the Supervisor desktop is at least a couple seconds faster than what is shown in the database tables?
Does anyone know how much processing is done by UCCX in memory, external to the database?
Does UCCX use a slave and master scenario for the databases? So master is for operational processing and slave is "after the fact" data processing?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...