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Data Insertion - Agent info from ADS to IPCC DB

Hi,

One of customer wants Active Directory service of his should be integrated with IPCC. When user information is created in ADS, same information has to be reflected in IPCC.

Client has requested to write an application which will read from ADS and insert records into IPCC database.

Now my question if i directly insert the record into IPCC DB does user will get reflected in the real time process. I mean will user will able to login into the system immediately as soon record is inserted properly in all IPCC database. or how to get inserted data reflected in real time so that agent can login.

Please let us know the feasibility of this requirement so that i can get back to my client on this.

Thanking in advance

1 REPLY
Silver

Re: Data Insertion - Agent info from ADS to IPCC DB

Integration can affect the installation and some services might not get registered.

Use this IPCC error codes for your needs.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml

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