Our environment include a CCM 4.1 cluster, a CRS IP-IVR server and an IPCC Enterprise 6.0 system. Counting the calls handled by Contact Center for a specific CallType (5006) I've found a data mismatch...
From call_type_half_hour table definition in DBSchema document:
"CallsHandledHalf in is the total number of calls of this call type handled
in the current half-hour.
Termination_Call_Detail records with a
CallDisposition of 6, 13, 14, 28, 29, 30, or 34 are
counted as CallHandled.
Note Valid for both IPCC and standard ACD
targets that use translation routes."
On t_termination_call_detail there are 33 calls, in t_call_type_half_hour there are 14...
In attached file can find the queries on DB and the results.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...