As I am upgrading from IPCCE 5.0 to IPCCE 7.2, after doing the backup/restore and data migration, I will stay doing testing for a week, during that time, the old version will stay running so there will be a new data added, how can I update it to the upgraded version (IPCCE 7.2) which already migrated to the new format?
How this will be done for the CCM, IPIVR and ICM DB's? What tool to be used?
Hi, the easiest way is just to empty the logger and HDS databases on your 7.2 version and rerun the db migration tool.
Webview db is a bit trickier if you are changing users to a new domain. We had so few users (less than 10), so we created new users with configure ICM and the changed the user id's in the database directly. The easier way to catch the new id's is to save one report for each user and get the id's from there.
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