CCM and IPCC databases are seperate items on seperate servers. They ineract via a JTAPI login from ICM into to CCM and then use CTI to update the states of devices so ICM knows what is happening to the phones.
Other than that I don't understand your question. Could you rephrase it please.
I am trying to create a custom report to split talk time in agent state summary report by agent (as inbound taking/outbound talking and internal talk time).For this first i am trying to create the agent state summary report by other reporting tool.I have a question with agent state detail table in db_cra database.
Is the agent state report by agent (in cisco historical database report) created from this table.
I calculate the sum of times( by running a sql query) of each state between specic time intervals for a particular agent and see that these do not match with the (same dates for the same agent in the report). Am i missing something . I am new to cisco database.Can someone guide me through.
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