I have been asked to write a script for a customer and they want to take the incoming caller ID and based on the area code of the phone number do a database lookup and route it to an agent based on the area code. My concern is that we are taking 10 digits from the caller ID we are only sending 3 digit to the database to do a match on. Can anyone suggest a good way to do this?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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