DB Read step always goes to "Connection Not Available" branch
UCCX 220.127.116.1102-22, HA
I have a DB Read step in a CCX script that has worked successfully in the past, but I noticed today it always goes to the Connection Not Available branch, and I don't know why. If I open the DB Read step in the editor I can successfully test the query. I can also successfully test the connection from the UCCX Administrator > Subsystems > DataSource page. When I step through the script using reactive debug, I see it always goes to Connection Not Available. What is the best way to troubleshoot this? For example, which log file on the CCX server might have additional information about the failed connection?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...