I have a few sites that are experiencing the same issue. If a call comes into the queue and the agents are immediately available the callers get dead air during the 1-4 rings before agents pick up. This has been causing callers to hang up thinking the call has been disconnected - this also unfortunately shows the calls as abandoned. Has anybody experienced this and if so were you able to resolve?
If you are expecting all of them to hear a ring back i will say double check your scripts. Have you tried testing the exact script that you believe are working on the sites that hear dead Air (just for testing)? This will give you some idea if it is script problem, application orother non UCCX related issues.
Thanks for the response.... I only have a single Call Control Group with 20 CTI ports. The CTI ports are currently set for ringback.wav on network hold. I am going to have to test multiple scripts this evening to isolate the issue. Since they all use the same CTI ports with the same settings I'm thinking there must be something in the script.......I'll post back
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...