Recently we have change our CUCM 8.6 to CUCM 10.5, also the CCX has been changed from 8.5 to 10.5 as well
When I tried to use CRS editor 10.5 Debug > "Reactive Script..." as usual ...
It shows error message ...
Engine hostname list is empty
Check the LDAP for enabled Unified CCX Engines
I tried to add a DNS record and point to UCCX in my local PC
Successfully ping the UCCX hostname from my PC
but the error still existed
Am I missing some settings in UCCX10.5 version?
Thanks in advance
Solved! Go to Solution.
I had a similar issue with an 8.x server after an upgrade. I was able to log into CRS Editor and when I would attempt to do a reactive debug it would fail. I don't recall the exact error message but the issue was with the RMI port (6999) being blocked by an iptable.
Are you able to telnet to the server on port 6999? I verified that 6999 is still the port being used in UCCX 10.5.
This was a few years ago and unfortunately I wasn't able to find the TAC case to get more details.
thanks for you message.
yes, i just tried and i was able to telnet 6999.
asked my customer to add the hostname to the dns server.
I already reinstalled the editor.
Can you explain what you mean by 'configured properly'? I'm hitting the same problem and I have a DNS A-record in Forward Lookup Zone and a ptr in the Reverse Lookup Zone.
local windows DNS also works.
you just need to check what the editor is trying to resolve (i used for example, wireshark to discover that).
Finally, I have uploaded a valid license to UCCX 10.5 and the problem is fixed.
So, I would suspect the Demo License in UCCX 10.5 has problem
I have this issue also! however i had my forward and reverse DNS working fine and it still did not work.
To solve it i had to go into the logs
C:\Program Files (x86)\wfavvid_1051\log\MEDT\ cisco0-1MEDT04.log
I found in the logs that said the following.
(everything that says YOURHOSTNAMEYOURSERVER is actually your hostname when you do show status in admin CLI i replaced mine for security purposes.)
"java.rmi.UnknownHostException: Unknown host: YOURHOSTNAMEOFYOURSERVER.name; nested exception is"
i am not sure why it had my hostname and then the .name after
however i made a record in my hosts file on windows C:\windows\System32\drivers\etc\hosts
This is what it should look like in your hosts file
"yourhostnameofyourserver.name 192.168.2.5" or whatever your ip is of your server.
i am currently working on a tac case to see why it wants to go to myhostname with the .name after it.
the domain name was set wrong.
it was set to name
probbly cause the syntax is confusing
admin:set network domain ?
set network domain name
name mandatory domain name the system resides in
it makes me think you have to do "set network domain name contoso.com" but what is really supposed to be is "set network domain contoso.com"
Maybe, but not this time. All the user ID's were lower case. I duplicated this in the lab environment. It was the version of the editor, not the bug you referenced.