The Accept step answers the audio call for JTAPI-based contacts. Any step that interacts with a contact (e.g. Accept, Get Call Contact Info, Play Prompt, etc) will fail if you're doing an step-through debug. You will need to load the script, start a reactive debug, and then call the application trigger. This way your audio call is a contact that the Accept script can process.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...