So ive integrated the script I have into an SQL db for automated ordering. It's been working for a while. The caller enters their customer ID 8-10 digits followed by a #. They are then asked to verify the information when the input is played back before they are asked a security question. A handful of people are saying they are using the right info and the # at the end are failing and going to an agent. Some I have found haven't had the record in the DB but some do. I've tried using the same info and it worked so I suspect they are using * or something. I configured 30 DB connections so that should be ample but I don't know how to check?
I've grabbed the MIVR (I'm on 8.6 UCCX) and I can't find any caller input or DB info. Does anyone know how I should prove what the caller punched in?
That's true. I already use a set enterprise when the caller passes each stage. That way if the caller makes a mistake the agent knows how far they got. I suppose having the actual input would be more useful.
Do you know how I can debug the input in rtmt though? Maybe even the connections to the DB?
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...