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default icd.aef related query


I am trying to run the default icd.aef script at my labs at home.When i dial the route point it plays me the welcome prompt and then says sorry we are currently exp sys problem.I have created 2 resource group and added the users to each group with ip phone extension.Is there anything which needs to be done on the icd.aef script.Also i have defined the url for the users to login from the phone.But on pressing the icd service it just says http error 404.The same works fine with an extension mobility or an xml services to get the news.

Thanks in advance

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Re: default icd.aef related query

It is not clear which versions of the product you are using. Anyway the general answer is;

All th at you have to do;

1.Define application to use ICD.aef script.

also define the CSQ name you have configred in the application setup.The resource grup you have defined could be attached to the CSQ.

2. Define jtapi trigger for this application with all jtapi call control group and CMT media gerup definitions in place.

Once this is completed, the system should plya the queue porompt even there is no agents defined.

Hope this helps...

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