Hi! I am trying to replicate a Definity vector that queues calls to agents logged into a hunt group. The hard part is that the vector has the "converse-on split" command which basically conferences in a separate IVR that can play prompts and except digits, all while the caller is stilled queued up for an agent. If an agent becomes available, it hangs up on the IVR and routes to the agent. If the IVR finishes before an agent frees up, the IVR hangs up and the vector script continues to flow and queue the call.
Anyway... is there a way to do this in a CRS scrpit? I know how to code my own IVR capabilities and prompts for a queued call withing a CRS script, but I cannot find any way to conference in another number or "split" the call to another system.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...