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New Member

Delayed prompts

Running CVP 4.0.2 comprehensive mode. We have Remote site with their own ingress/egress VXML gateway. We upgrade the Flash & Memory on the gateway and since then experience a delay in prompts being played. The call would connect immediately but it takes between 2 and upto 20 seconds for the caller to hear the prompt being played.

The HQ site are not experiencing any of this.

Any ideas?

thnx

charl

2 REPLIES

Re: Delayed prompts

Try a smaller size prompt, it might be related to a prompt issue. Are all GWs running the same IOS version?

david

New Member

Re: Delayed prompts

Do you have a media server? Are your media files pointed to flash in your scripts, or are you pointed to a directory on your media server? Could be that upgrading the flash caused problems in accessing the files in flash and now they're pulling them across the wan from the media server.

Robb

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