Is it happening everytime you delete an agent from UCCX console but the agent is showing in Hist Reporting? or is happened once? Just try to add dummy user as agent and then delete it and check if the agent is showing up in hist reporting??
Other thing is you can check in database in agent table to see if the deleted agents are still there?Table name which has Agent Details is "AgentConnectionDetail"
This is typical/normal behavior as our reports show the same thing. The database keeps records of all reps regardless of whether they have been deleted or not in the event you need to go back a year or two and run reports.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...