When we run the Agent NOt Ready Reason Code Summary Report, Deleted Agents show in report as Reason Code 32760 which is agent logged in. Does anyone know how these agent are showing up or how to remove them?
Check the database to see if agents are still logged in (pay attention to agent id's):
select * from t_Agent_Real_Time
If agents do not log off per Cisco recommended way (they hit 'X' instead of logging out with reason codes etc), they might still be registered as logged in (messes up any SkillGroup LoggedOn checks you have in scripts, too).
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...